Raisonance's Support Extranet ensures optimal support for all our products by providing our users and our support engineers a secure, interactive portal for managing downloads, requests and problem reporting. Here customers can:
• Register their product and user information • Download software/firmware updates and upgrades • Register software products (support contract) • Submit requests for direct support (support contract) • Report discovered issues or limitations • Access technical documentation and application notes
For support requests, this site provides a status of reported problems and "open" requests including descriptions, solutions/workarounds, date of submission and resolution. For customers with a valid support contract, Raisonance ensures timely responses in accordance with our relevant "Warranty, Support & Maintenance" policies for Smart Card Tools (internet link) and for Microcontroller Tools (internet link).
Create an account to access these services.
If you encounter problems with this interface, please contact support@raisonance.com
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